Field Operations Manager
Job Description
About Us
At Qleen, we are dedicated to revolutionizing the home cleaning industry by offering seamless coordination between customers, service providers, and office management. Our goal is to provide unparalleled convenience and efficiency to all our stakeholders. We currently service the following areas:
- Phoenix, AZ
- Las Vegas, NV
- Salt Lake City, UT
- Denver, CO
Job Overview
We are currently seeking a committed Field Operations Manager to join our team. This individual will be instrumental in maintaining our reputation for exceptional cleaning services. The role involves managing our cleaning staff and subcontractors, handling the hiring process, and overseeing training. Our ideal candidate has hands-on experience in house cleaning (not required), is ideally bilingual in English and Spanish, and brings solid managerial experience to our team.
Working Hours
Our standard working hours are from 8AM to 5PM, Monday through Friday. While it is not common, there may be infrequent circumstances that require availability outside of these standard hours, including occasional Saturdays.
Compensation
- Competitive salary of $50,000 per year.
- Opportunity for performance-based bonuses tied to key performance indicators and company growth.
- Paid Time Off (PTO) policy to ensure our employees have time to relax and rejuvenate.
- Comprehensive health benefits package to support our employees' wellbeing.
Responsibilities
- Manage and supervise cleaning staff and subcontractors to ensure that all services meet Qleen’s quality standards.
- Conduct interviews, make hiring decisions, and oversee the training of new employees.
- Address customer complaints or issues promptly and professionally.
- Develop and implement procedures and policies to enhance service quality.
Job Requirements
- Prior experience in a managerial or supervisory role.
- Experience in house cleaning services.
- Proficiency in English and Spanish.
- Exceptional communication and leadership skills.
- A problem-solving mindset and attention to detail.
- Ability to handle pressure while maintaining professionalism.
