Customer Service Team Member (Remote)

This is a work from home position, however you must live in the Phoenix / East Valley area of Arizona.

Qleen (also known as Queen of Maids) is a premier provider of residential and commercial cleaning services, operating in the Phoenix/Scottsdale area and throughout the East Valley, including Chandler, Gilbert, Mesa, and Tempe. We combine technology with top-notch service to make household chores easier for our customers. Don’t just take our word for it—check out our glowing reviews on Google and other platforms!

We’re growing our Customer Service team and want you to be part of it!

Are you a great fit for this role? You might be if you:

• Have great people skills: You’re comfortable talking to people and are never shy.
• Are detail-oriented: You’re thorough in tracking your tasks and ensuring nothing slips through the cracks.
• Are self-sufficient: You can work with little to no supervision, handling your responsibilities effectively.
• Are ready and flexible: You’re willing to tackle unique and uncommon customer service challenges with a positive attitude.
• Are tech-savvy: You’re comfortable navigating new software and troubleshooting common tech issues.
• Maintain high standards: Professional, efficient, consistent, and honest—both to your coworkers and yourself.

What You’ll Do:

• Be the first point of contact for inbound and outbound calls from customers and service providers.
• Respond to inquiries via email, text, and web chat.
• Help customers with bookings: scheduling, rescheduling, or canceling services.
• Provide over-the-phone quotes for services.
• Assist service providers with questions about work orders and platform issues.
• Troubleshoot software issues for both customers and service providers.
• Work as part of a fully remote team using technology for communication, training, and meetings.
• Stay flexible with your schedule, which may vary within our business hours of Monday to Friday with rotating part day Saturdays.

Compensation and Benefits:

• $17.50 – $21/hour (depending on experience)
• Paid time off (2+ weeks)
• Health insurance benefits
• No night shifts

Why Work With Us?Qleen and Queen of Maids are trusted by hundreds of customers across the Phoenix metro area and East Valley for residential and commercial cleaning. With top reviews on platforms like Google, we are committed to delivering the best service possible—and we need outstanding customer service team members like you to help maintain that excellence.Join Qleen and help us bring tech and convenience to the homes of thousands of satisfied customers!

Skills Needed

• Able to analyze customer/provider emails and provide a thoughtful response that addresses all aspects of a customer's/provider's concern
• Able to handle incoming phone calls from customers/provider without getting nervous
• Track multiple issues at the same time
• Ability to troubleshoot software malfunctions
• Able to work efficiently on a remote-based team of co-workers
• Excellent communication skills; verbal and written
• Ability to self-manage and prioritize tasks with minimum oversight
• Reliable internet, back-up internet, and computer system. Cannot work on a Chromebook.

• A computer, headset, and quiet place to work
• An excellent internet connection
• Must be a resident of Arizona

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